Job title: Zendesk Administrator
Job type: Contract
Emp type: Full-time
Pay interval: Daily
Pay rate: Negotiable
Location: reading
Job published: 02/08/2022
Job ID: 32519
Contact name: Dr Sanjeev Mehta
Contact email:

Job Description


Job Title-Zendesk Administrator


Client-Global Consulting Firm


Day Rate- £350-£400 (Outside IR35)


Duration-6 months (extendable)


Location-London (Remote for now)



Summary of the Role/Responsibilities/Project:


-This role is for a project with a leading music company in the media domain


-This role has the responsibility for learning, creating, deploying, and monitoring the usage of Zendesk products


-The Zendesk Administrator will be the primary point of contact for the business teams using Zendesk products and will support the product and specific workflows





-Proven abilities working with Zendesk Products and Services (Support, Chat, Guide, Explore)


-Can clearly describe technical concepts to end users in an easy-to-understand manner


-Ability to troubleshoot basic technical issues pertaining to basic computer usage (Mac & PC), internet browser issues (Chrome & Firefox), email routing, internet connectivity, or other basic SaaS-related queries


-Experience of Zendesk Administration or support troubleshooting


-Zendesk Administrator Certification (current or expired)


-Relevant work experience will be considered in lieu of certification; however, we expect certification to be obtained within 30 days of hire if never previously acquired


-Proven ability to understand business processes and translate business requirements into application functionality


-Working knowledge of Zendesk development SDK and API's