Job title: Zendesk Administrator
Job type: Contract
Emp type: Full-time
Pay interval: Daily
Pay rate: Negotiable
Location: reading
Job published: 02/08/2022
Job ID: 32519
Contact name: Dr Sanjeev Mehta
Contact email: sanjeev@sushtalent.co.uk

Job Description

 

Job Title-Zendesk Administrator

 

Client-Global Consulting Firm

 

Day Rate- £350-£400 (Outside IR35)

 

Duration-6 months (extendable)

 

Location-London (Remote for now)

 

 

Summary of the Role/Responsibilities/Project:

 

-This role is for a project with a leading music company in the media domain

 

-This role has the responsibility for learning, creating, deploying, and monitoring the usage of Zendesk products

 

-The Zendesk Administrator will be the primary point of contact for the business teams using Zendesk products and will support the product and specific workflows

 

 

Requirements

 

-Proven abilities working with Zendesk Products and Services (Support, Chat, Guide, Explore)

 

-Can clearly describe technical concepts to end users in an easy-to-understand manner

 

-Ability to troubleshoot basic technical issues pertaining to basic computer usage (Mac & PC), internet browser issues (Chrome & Firefox), email routing, internet connectivity, or other basic SaaS-related queries

 

-Experience of Zendesk Administration or support troubleshooting

 

-Zendesk Administrator Certification (current or expired)

 

-Relevant work experience will be considered in lieu of certification; however, we expect certification to be obtained within 30 days of hire if never previously acquired

 

-Proven ability to understand business processes and translate business requirements into application functionality

 

-Working knowledge of Zendesk development SDK and API's